All Sales Are Final
Once your order has been dispatched, all sales are final. We do not accept returns on opened or used products. This is standard for our industry due to health, safety, and legal considerations.
When We Will Reship
We will reship or offer a partial refund if:
- Your package is confirmed lost by the carrier
- Your package is seized by customs (with proof)
- Your package arrives damaged (photo proof within 24 hours)
Each case is reviewed individually. Contact us on WhatsApp or Telegram @datplugg within 7 days of the expected delivery date.
When We Cannot Help
We do not offer refunds or reshipments for:
- Wrong addresses provided by you
- Orders refused at delivery
- Change of mind after dispatch
- Legal issues in your jurisdiction
- Delays caused by the carrier or customs
Always double-check your shipping address before confirming your order.
How to File a Claim
1. Message us on WhatsApp or Telegram @datplugg within 7 days.
2. Provide your order number and a clear explanation.
3. Attach photos if the package arrived damaged.
4. We will review and respond within 48 hours.
Seizure Insurance
For international orders, we offer optional seizure insurance at checkout. If you purchase insurance and your package is seized by customs, we will reship 100% free. Without insurance, we offer a 50% reship credit for confirmed seizures only.
Questions?
Reach us anytime on WhatsApp, Telegram @datplugg, or infocstsvs@gmail.com. We reply fast.